It is the CRM system which allows organizing the work of staff as efficiently as possible in the following steps: initially, it evaluates the work of the company employees, and depending on the evaluation you can give them the tasks and then estimate the performance of tasks presenting the obtained data in the form of graphs and schemes.
Assessment of the employees' opportunities, their rights, and roles in the project.
We've faced such challenges as analysis of the user roles work, in some cases, the correction of the access levels. Correction and addition of the fields for entering the required information, and the subsequent restructuring of the graphics according to the changes have been made.
The companies need it as well as any CRM system.
The project was written earlier - we've just
expanded it and provided the support of the project.
Codeigniter - the lightweight PHP framework,
MySQL - Database were used.
Your company and its people create vast quantities of data every day. Each time someone picks up the phone and talks to a customer, goes out to meet a new sales prospect, or follows up a promising lead, they learn something new and potentially valuable.
But where does this data go? Into notepads or documents on laptops perhaps; or maybe it's just stored in their head. If that's the case then details can get lost or forgotten, meetings and phone conversations may not be followed up, and choosing what to focus on can be a matter of guesswork rather than a rigorous exercise based on fact.
Worst of all, if the staff member leaves then all their knowledge may walk out of the door with them.
Fortunately there is a solution to this problem. The solution is Customer Relationship Management. Customer relationship management (CRM) takes your customer data and turns it into useful, actionable insight that can transform your business.Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.